Ordering and Shipping Information
Q: How can I place an order?
A: You can easily place an order by selecting your desired pet costume or accessory from our Shop page, adding it to your cart, and proceeding to checkout. We offer a variety of payment options for your convenience.
Q: What are the shipping options available?
A: We offer standard, express, and overnight shipping options. Shipping times and costs may vary based on your location and the shipping method chosen.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email, allowing you to monitor the delivery status of your package.
Q: Do you ship internationally?
A: Currently, we ship within the United States only. We are working on expanding our shipping services to other countries in the future.
Product Care and Returns
Q: How do I care for my pet’s costume?
A: Most of our costumes are machine washable. We recommend washing them on a gentle cycle with cold water and laying them flat to dry to maintain their quality.
Q: What is your return policy?
A: We accept returns within 30 days of purchase. The item must be in its original condition and packaging. Please contact our customer service to initiate a return.
Q: Can I exchange a costume for a different size?
A: Yes, exchanges are available. If the size you ordered doesn’t fit your pet, you can exchange it for a different size, subject to availability.
Q: My pet damaged the costume. Can I still return it?
A: Unfortunately, we cannot accept returns for items that have been damaged by pets. Please ensure the fit is correct to avoid damage.